Shipping policy

Welcome to Zoxokas ! We are committed to providing you with the best shopping experience, and that includes ensuring that your orders are shipped to you in a timely and efficient manner. Please read our shipping policy carefully to understand how we handle your orders.

Shipping Policy

- All buyers must input accurate shipping information in order placement. We are not responsible for packages lost due to incorrect address. Any return shipping fees resulting from incorrect address will not be refunded. Any additional shipping fees due to incorrect address will be the buyer’s responsibility.- We are not responsible for any items and packages lost during transit nor for packages marked as “Delivered” by the courier. Please check your mailbox and contact your mail courier.- Please note actual delivery time are subject to courier service and weather conditions.- We do not officially support shipping to any other country than the US just yet but plan to offer international shipping in the near future.

Shipping Locations

We currently ship to the following locations:

  • USA

Shipping Rates and Delivery Times

We offer several shipping options to meet your needs:

Standard Shipping

  • Cost: Free
  • Delivery Time: Estimated delivery time 5-8 business days

Free Shipping

  • We offer free standard shipping on orders over any Amount.

Order Processing Time

All orders are processed within Processing Time,  1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Zoxokas is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Zoxokas is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship internationally. Shipping times and costs vary by destination. Please refer to the specific shipping information provided at checkout.

Returns Policy

For information about returns, please see our Return Policy Zoxokas.com .

If you have any questions or need further assistance, please contact our customer service team at info@zoxokas.com.

Thank you for shopping with Zoxokas !